joya wings Privacy Policy

This privacy policy applies to all services and features of the joya wings platform. "We", "us", and "joya wings" refer to this website and the entity operating it. "You" or "member" refers to all registered and unregistered users of this site. "Personal information" means any data that can directly or indirectly identify an individual.

This policy has been prepared in accordance with Bangladesh's Information and Communication Technology Act and applicable data protection regulations. By using any joya wings service, you agree to the terms of this policy. This privacy policy is an integral part of our Terms and Conditions and should be read together with that document.

1.1 When This Policy Applies

This privacy policy takes effect in any of the following situations:

• When browsing or using the joya wings website
• When registering a new account
• When completing deposit or withdrawal transactions
• When receiving support via live chat or email
• When using the Android or iOS app

2.1 Information You Provide Directly

joya wings collects the following information for account registration and management:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (during account verification)
• Payment method details — bKash, Nagad, Rocket, or Upay number, or bank account details
• Communication content you provide yourself (live chat messages, emails, etc.)

2.2 Automatically Collected Information

When you use the joya wings website or app, certain information is collected automatically. This includes IP address, device type and operating system, browser name and version, session duration, pages visited, and games played. This information is used to improve site performance and ensure security.

2.3 Transaction-Related Information

A record of every deposit and withdrawal transaction is kept. This includes the date and time, amount, method, and status of each transaction. These records are necessary for financial accountability and dispute resolution.

joya wings uses your information only for specific and lawful purposes. Details of permitted uses are set out below:

3.1 Service Delivery and Account Management

• Completing account registration and verifying identity
• Processing deposits, withdrawals, and bonuses
• Managing game sessions and storing results
• Determining VIP level and calculating cashback

3.2 Security and Fraud Prevention

• Detecting unauthorised access attempts on accounts
• Monitoring suspicious transactions
• Completing necessary checks to prevent money laundering
• Preventing the creation of multiple accounts

3.3 Customer Support

Our support team needs relevant information to resolve your issues via live chat or email. This information is used solely to resolve the matter in question.

3.4 Communications

Your mobile number and email address may be used to send you important account-related messages, transaction confirmations, security alerts, and promotional offers. You can opt out of promotional messages at any time.

joya wings applies industry-standard technical and organisational measures to keep your personal information secure.

4.1 Technical Security Measures

• All data transmitted via SSL (Secure Socket Layer) encrypted connections
• Encrypted database for stored data
• Two-Factor Authentication option
• Regular security audits
• Restricted and controlled server access

4.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations after account closure. Financial transaction records are generally kept for a set period as required by law.

4.3 Response to a Data Breach

Should a data security breach occur for any reason, joya wings will notify affected users as quickly as possible and take the necessary steps to resolve the issue.

joya wings does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

5.1 Service Provider Partners

Transaction-related information is shared with payment gateway providers such as bKash, Nagad, Rocket, and Upay to process payments. Software providers that power our games may also have access to certain technical data. All such partners operate under confidentiality agreements.

5.2 Legal Obligations

joya wings will disclose information where required by applicable law in Bangladesh or by order of a competent court. Any such disclosure will be limited to what is legally necessary.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the terms of this policy will continue to apply to that information.

The joya wings website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Disabling them will disrupt core site functionality.
• Functional cookies: These help remember your preferences (such as language selection).
• Analytical cookies: These are used to understand how the site is used and to improve the experience.

6.2 Cookie Controls

You can manage whether to accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some joya wings services from working correctly.

All joya wings services are intended only for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age is verified during registration, and active measures are in place to prevent minors from creating accounts.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the collected data. For more details on responsible behaviour and age restrictions, please read our Responsible Gaming Guidelines.

You have certain important rights regarding your personal information, which joya wings respects:

8.1 Right to Access

If you ask, we will tell you what information we hold about you, how it is being used, and with whom it has been shared.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Identity verification may be required for changes to core account details.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, information that must be retained due to legal obligations may not be possible to delete.

8.4 Right to Object to Processing

If you do not wish to receive marketing communications, you may object at any time and such messages will no longer be sent to you.

8.5 How to Exercise Your Rights

To exercise these rights, please contact us via live chat or email. We will respond to your request within a reasonable time. For general queries, you may also visit our FAQ page.

Special attention is given to protecting financial information for deposits and withdrawals on joya wings.

9.1 Storage of Payment Information

Information provided during transactions via bKash, Nagad, Rocket, Upay, or bank transfer is stored in encrypted form. Sensitive information such as mobile banking PINs or bank passwords is never stored on our servers — these are processed directly through the relevant payment gateway.

9.2 Fraud Prevention

If an unusual or suspicious transaction is detected, joya wings will review it and may request additional verification to keep your account secure. This step is taken to protect your funds.

9.3 Withdrawal Verification

For withdrawals of ৳500 or more, the payment method details provided are checked against the registered account information. This ensures that only the actual account holder can make withdrawals.

joya wings may update this privacy policy from time to time. The policy may be revised due to legal changes, the addition of new services, or security improvements.

10.1 Notification of Changes

Registered users will be informed of significant changes via email or live chat. Continued use of the service after any changes will be taken as your acceptance of the updated policy.

10.2 Previous Versions

If you wish to view a previous version of the privacy policy, please contact customer support. We keep a record of changes to the policy.

10.3 Related Documents

For a full understanding of all terms governing use of our platform alongside this privacy policy, read the About Us page to learn more about joya wings.